Terms of service
Last updated 10 November 2026.
1. About these terms
These terms apply to the website design, build, hosting and maintenance services offered by LetsBuildWeb. By creating an account, building a website in our editor, asking us to start work on your website, or asking us to put it live, you agree to them. Our services are intended for businesses, sole traders and other organisations. If you use them as a consumer, you also have the rights described in section 9, and nothing in these terms affects your statutory rights.
You must be at least 18 years old to create an account or launch a website. Keep your sign-in email secure, and tell us promptly if you think someone else has used your account.
2. Who supplies the service
LetsBuildWeb is a trading name operated by Eimantas Alkevicius, 59 Jellicoe Road, Great Yarmouth, NR30 4AN, United Kingdom.
Email: [email protected] for new websites, or [email protected] once your website is live.
3. Free design and build
There is no design or build fee for our standard website. Before we start, we agree with you in writing (email is fine) what the website will include, such as its pages, sections and features. We then prepare a design and send you a preview link to review.
You are under no obligation to go live. If you decide not to, nothing is payable and we remove the preview. Features beyond the standard website are quoted first, and we only start them after you approve the quote.
You can also build a website yourself in our editor, free. A website you have not launched is seen only through its preview link, for the preview period shown on your dashboard. You can have a limited number of websites that are not launched at the same time (we show the limit when you start a new one), and you can delete one before launch. If you do not launch it before its preview period ends, it is deleted. The monthly fee starts only when you launch.
4. Going live and the monthly fee
When you launch your website, or approve it and ask us to put it live, the monthly fee begins. The fee is the one shown to you before you pay, charged monthly in advance from the launch date. It renews each month until you cancel.
Your website includes the amount of storage shown on your dashboard for its photographs, videos and files. If you choose more, each extra gigabyte adds a monthly charge, and we show the new monthly price before you confirm. You can lower it again at any time, but not below what your website already holds.
Payments are taken by card through our payment provider, Stripe, which processes payments but is not the seller. We never see or store your full card number. Any paid third-party services are agreed with you, and charged, only with your approval. We will give you at least 30 days’ notice of any change to your monthly fee, so you can cancel before it applies.
5. What the monthly fee includes
The monthly fee covers hosting your website, routine maintenance to keep it running and up to date, website security, and one domain name as described in section 6. Your dashboard lets you edit your text, photographs and other supported content yourself. For bigger design changes, tell us what you need: we make them free of charge where possible, and how soon depends on our workload at the time. If a change cannot be free, we tell you the price first and only go ahead if you accept it.
6. Your web address and domain
While your website is being prepared, and until your domain works, it is shown at an address such as yourbusiness.letsbuildweb.com. The letsbuildweb.com domain remains ours.
Your monthly fee includes one domain name ending in .co.uk, .uk or .com. We register it in your name, so it belongs to you, and we renew it each year while your subscription continues. Names that a registry prices above its standard rate (“premium” names) are not included.
If you already own a domain, you keep it with your own provider, who continues to bill you for it, and you point it at your website using the settings we give you. Keep those settings in place while your website is with us, or it will stop showing at that domain.
If you cancel, the domain we registered for you stays yours. We email you what you need to transfer it to another provider, and we stop renewing it, so unless you transfer it, it expires at the end of the period already paid.
7. Your content and responsibilities
You provide your business information, text, logos and photographs. You confirm that you own them or have permission to use them, and that they are accurate and lawful. You are responsible for your website’s own legal information, such as a privacy notice for your customers, and for following our acceptable use rules. This includes everything you add to your website yourself in our editor, such as text, photographs and documents you offer for download: you publish them, not us. You can upload photographs, short videos and documents only; we do not accept programs or archive files. We may hide or remove content that breaks our acceptable use rules or the law, and we will tell you when we do.
Please never send us passwords or payment card details by email.
8. Ownership
You own your content and your domain name. You give us permission to store, resize, convert, display and deliver your content, only as needed to run your website. The designs, templates and code we create to run your website remain ours, and we license them to you for use on our hosting for as long as your subscription continues.
If you leave, we will send you a copy of your content (text, photographs, videos and documents) on request within 30 days of cancellation. If you would like to take the finished website design to another provider, ask us and we will quote for it.
9. Cancelling
There is no minimum term. You can cancel a website at any time from your dashboard, or by emailing [email protected]. Nothing more is charged for it. It stays live until the end of the month you have already paid for, then goes offline, and you can change your mind from your dashboard until then. Unless the law requires it, the month already paid for is not refunded, because your website stays available for all of it.
If you are a consumer, you normally have 14 days after agreeing to a service to cancel it. If you ask us to start work or put your website live during those 14 days and then cancel, we may charge for the service already supplied, where the law allows.
If a payment is refunded or reversed, for example because you cancel within that 14-day period or dispute a card payment, we may keep back what we paid to register your domain name.
If our service is not supplied with reasonable care and skill, does not match its description or is unavailable for a material period, or if a payment is duplicated or incorrect, contact [email protected] so we can put it right or provide the remedy the law requires.
10. Late or failed payment
If a payment fails, our payment provider Stripe emails you and tries again several times over about two weeks; you can update your card from the link in that email or from your dashboard. If the payment still has not gone through, your subscription ends and your websites go offline. We keep their content for 60 days in case you want to come back, then delete it, as our privacy notice explains.
11. Suspension
We may suspend a website where reasonably necessary to deal with a breach of these terms or our acceptable use rules, a security threat, or a lawful request from an authority. Where we can, we will tell you first and explain what needs to be fixed.
12. Availability and liability
We provide our services with reasonable care and skill, but we cannot guarantee that your website will always be available or error-free. We keep encrypted backups of our systems for up to 30 days so we can restore the service after a failure, but they are not a copy kept for you: please keep your own copies of your content.
Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud. Subject to that, we are not responsible for losses that were not reasonably foreseeable. For business customers, we are not liable for loss of profit, revenue or business opportunity, and our total liability is limited to the fees you paid us in the 12 months before the claim.
13. Personal data on your website
Your website may collect personal data from your own customers, for example through a contact form. For that data, you are the controller and we act as your processor. We will:
- process it only to host, maintain and support your website, and on your documented instructions;
- make sure anyone who handles it is bound by confidentiality, and protect it with appropriate security measures;
- use only service providers that give equivalent commitments, such as our hosting and network providers, and tell you before adding new ones;
- help you respond to requests from people exercising their data-protection rights, and tell you without undue delay about any personal-data breach affecting your website;
- delete or return the data when the service ends, unless the law requires us to keep it, and give you the information you reasonably need to show compliance.
Messages sent through your website’s contact form are stored for you and shown in the Messages section of your dashboard, and, if you choose, emailed to you. We delete them after a set period, shown on your website’s privacy page, or sooner when you delete them. If your contact form asks for files, visitors can attach photographs and documents to a message: they are kept with that message, count towards your website’s storage, are shown only to you, and are deleted with the message. We do not read them unless you ask us to help with one. Your website has a privacy page for its contact form, which names your business as the one responsible; tell us if you need it to say more.
14. Changes to these terms
We may update these terms, for example to reflect changes in law or in our services. We will tell you about important changes affecting your website at least 30 days before they take effect.
15. Governing law
These terms are governed by the laws of England and Wales. If you are a consumer living elsewhere in the United Kingdom, you may also have the right to bring proceedings in your local courts.
16. Questions and complaints
Questions, cancellations and complaints can be sent to [email protected]. Please include your website address so we can help quickly.